Términos del servicio
SUMMARY
Welcome to Rivalora! The terms "we," "us," and "our" refer to Rivalora. Rivalora operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). Rivalora is powered by Shopify, which allows us to provide these Services.
The following terms and conditions, together with any policies referenced herein (these "Terms and Conditions" or "Terms"), describe your rights and responsibilities when using the Services.
Please read these Terms and Conditions carefully, as they include important information about your legal rights and cover aspects such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy . If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1: ACCESS AND ACCOUNT
By accepting these Terms, you declare that you are at least the age of majority in your country of residence.
To use the Services, including accessing our online store or purchasing our products, you may be asked for certain information, such as your email address, billing, payment, and shipping details. You represent that all information you provide to our store is accurate, current, and complete.
You are solely responsible for maintaining the security of your account credentials and all activity performed on your account.
SECTION 2: OUR PRODUCTS
We strive to provide an accurate representation of our products in our online store. Please note that product colors or appearance may vary depending on the device you are using and its settings.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3: ORDERS
By placing an order, you are making an offer to purchase. Rivalora reserves the right to accept or reject your order for any reason and at its sole discretion. Your order will not be considered accepted until Rivalora confirms its acceptance. We must receive and process your payment before the order is accepted. Please review your order carefully before submitting it, as Rivalora may not be able to process cancellation requests once the order has been accepted.
Your purchases are subject to return or exchange only in accordance with our Returns and Refunds Policy , including your statutory right of withdrawal.
You declare that your purchases are for personal or domestic use and not for commercial resale.
SECTION 4: PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as indicated in your confirmation email. All prices are shown in euros (EUR) and include applicable VAT.
You agree to provide current, complete, and accurate purchase, payment, and account information.
SECTION 5: SHIPPING AND DELIVERY
All delivery times stated in our Shipping Policy are estimates. We are not responsible for delays caused by shipping companies or circumstances beyond our reasonable control. Once the product is handed over to the carrier, the risk of loss passes to you, without prejudice to your statutory rights as a consumer.
SECTION 6: INTELLECTUAL PROPERTY
All content on our Services, including trademarks, text, images, and graphics, is the property of Rivalora or its licensors and is protected by applicable intellectual property laws. Its reproduction, distribution, or modification is prohibited without our prior written consent.
SECTION 7: OPTIONAL TOOLS
You may be provided access to third-party tools as part of the Services, which we do not control or monitor. Your use of such tools is at your own risk and without any warranty from us.
SECTION 8: LINKS TO THIRD PARTIES
Our Services may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of those sites. Accessing them is at your own risk.
SECTION 9: RELATIONSHIP WITH SHOPIFY
Rivalora is powered by Shopify, which allows us to provide you with the Services. However, purchases you make on our store are directly with Rivalora. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Rivalora.
SECTION 10: PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy , and certain information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read both policies.
SECTION 11: COMMENTS AND SUGGESTIONS
If you send us ideas, suggestions, opinions, or other content ("Comments"), you grant us a perpetual, worldwide, royalty-free license to use such content for any purpose, including commercial use. You represent that your Comments do not infringe the rights of any third party or contain any illegal content.
SECTION 12: ERRORS AND INACCURACIES
Occasionally, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct such errors at any time, even after we have received your order.
SECTION 13: PROHIBITED USES
You may only access and use the Services for lawful purposes. It is prohibited to, among other things: use the Services for illegal or malicious purposes; infringe our intellectual property rights or those of third parties; harass or harm other people; transmit false or misleading information; send spam; impersonate another person or entity; or use automated tools to access the Services without authorization.
SECTION 14: COMPLETION
We may terminate this agreement or your access to the Services at any time at our sole discretion. You will remain responsible for all amounts due up to the termination date.
SECTION 15: DISCLAIMER OF WARRANTIES
The information presented in the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Except as expressly stated by Rivalora, the Services and all products offered are provided "as is" and "as available." Nothing in this section limits your statutory rights as a consumer that cannot be excluded by law.
SECTION 16: LIMITATION OF LIABILITY
To the extent permitted by applicable law, Rivalora will not be liable for any indirect, incidental, or consequential damages arising from the use of the Services. Nothing in these Terms excludes or limits our liability for willful misconduct, gross negligence, or any other liability that cannot be excluded under applicable consumer protection law.
SECTION 17: COMPENSATION
You agree to indemnify and hold harmless Rivalora and Shopify from and against any loss, damage, liability or claim arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
SECTION 18: DIVISIBILITY
If any provision of these Terms is deemed illegal, void, or unenforceable, such provision will be enforceable to the fullest extent permitted by law, without affecting the validity of the remaining provisions.
SECTION 19: WAIVER AND ENTIRE AGREEMENT
Our failure to exercise any right under these Terms will not constitute a waiver of that right. These Terms, together with the policies posted on this site, constitute the entire agreement between you and us regarding the Services.
SECTION 20: ASSIGNMENT
You may not assign or transfer this agreement or any of your rights or obligations without our prior written consent. We may assign or transfer these Terms without your consent.
SECTION 21: APPLICABLE LAW
For consumers habitually resident in Spain or the European Union, these Terms do not preclude the protection afforded by mandatory consumer protection provisions in their country of residence. In all other respects, these Terms shall be governed by the laws of England and Wales, United Kingdom.
SECTION 22: CHANGES TO TERMS AND CONDITIONS
You can view the most current version of these Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting the changes on our website. Your continued use of the Services after the posting of any changes constitutes acceptance of those changes.
SECTION 23: CONTACT INFORMATION
Questions about these Terms and Conditions should be sent to support@rivalora.co.uk.
Our contact information is as follows:
Rivalora
FAYSAL GLOBAL LTD
128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 1245 474486
Email: support@rivalora.co.uk