Política de envío

Rivalora Shipping Policy

At Rivalora, we want your shopping experience to be simple and enjoyable. Below you'll find all the information about our shipping process, including delivery times, costs, and important details about managing your orders.

Processing and Shipping Times

  • Processing time: Orders are normally processed within 1 to 3 business days (Monday to Friday).
  • Order deadline: Orders placed before 5:00 PM (Madrid time) are processed the same day.
  • Transit and delivery time: After processing, your order is normally delivered within 4 to 8 business days (Monday to Friday).
  • Total delivery time: From the moment you place your order, delivery usually takes between 5 and 11 business days.

Shipping Details

  • Shipping method: Standard shipping is available throughout Spain.
  • Cost: Enjoy free shipping on all orders.
  • Delivery location: We ship to the address provided at the time of purchase. Please ensure it is correct to avoid delays.

Order Modifications

If you need to modify an order after placing it, please contact us as soon as possible at support@rivalora.co.uk. We will do our best to help you, although it may not always be possible once the order has been shipped.

Delays or Lost Packages

If you experience a delay or believe your package has been lost, our support team is available to help. Contact us at support@rivalora.co.uk with your order details.

Track your order

Once your order has been shipped, you will receive an email with tracking information within 24 to 48 hours of processing.

Order Cancellation

  • Cancellation period: Orders can only be cancelled if they have not yet been shipped.
  • How to cancel: Email us at support@rivalora.co.uk as soon as possible to request cancellation.
  • Refunds: If the cancellation is made on time, your order will be refunded according to our Returns and Refunds Policy.

Incorrect Shipping Address

Please ensure all address information is correct during checkout. If you need to update it, please contact us immediately at support@rivalora.co.uk. Once the order has been shipped, address changes may incur additional costs.

By placing an order with Rivalora, you agree to our Shipping Policy. If you have any questions, please feel free to contact us.

Contact Information

For any further inquiries, you can contact us at:
Business Name: Rivalora
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 1245 474486
Email: support@rivalora.co.uk