Frequently Asked Questions
Where is your company located?
Our company serves clients throughout Spain. You can find our full contact information on the Contact page.
What is Rivalora's return policy?
For detailed information about our returns policy, please see the " Returns and Refunds Policy" page on our website.
Will I receive a confirmation email after placing my order?
Once your order is complete, you will automatically receive an email confirming the details.
How do I initiate a return?
To initiate a return, contact us at support@rivalora.co.uk and our team will guide you through the entire process.
Are there any products excluded from returns?
All products can be returned within 30 days, as stated in our Returns and Refunds Policy .
How long does shipping take?
For detailed information on processing and delivery times, please see our Shipping Policy .
What payment methods do you accept?
We accept payments through Shopify Payments, including major debit and credit cards such as Visa, Mastercard, and American Express.
Contact
For more information, please contact our customer service team:
Business Name: Rivalora
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 1245 474486
Email: support@rivalora.co.uk